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Meet & Assist at Istanbul Airport (IST)

  • Standard Arrival Meet & Assist
  • Standard Departure Meet & Assist
  • Standard Transit Meet & Assist
  • VIP Arrival Meet & Assist
  • VIP Departure Meet & Assist
  • VIP Transit Meet & Assist
  • Lounge Access

✔ Confirmation within hours   ✔ 24/7 operations desk   ✔ B2B rates for agents

Book professional meet & assist at Istanbul Airport (IST) in Istanbul, Turkey. A dedicated AxisLink airport representative welcomes you by name, fast-tracks the formalities and escorts you through the terminal — ideal for business travellers, families, first-time visitors, VIP guests and travel agencies booking for their clients.

Meet & assist services at IST

VIP Arrival Meet & Assist

  • ✓ Meet & Greet at the aircraft gate
  • ✓ Transfer from the aircraft to the VIP Lounge by a private vehicle
  • ✓ VIP Lounge access
  • ✓ All formalities will be done with the greeter
  • ✓ Porterage
  • ✓ Escort clients to the receiver at the airport gate

VIP Departure Meet & Assist

  • ✓ Meet and Assist at the VIP Terminal
  • ✓ Access to VIP Lounge
  • ✓ Porterage
  • ✓ Assistance with check-in
  • ✓ All formalities will be done in the VIP Lounge
  • ✓ Transfer from the Lounge to the aircraft by private vehicle

Standard Arrival Meet & Assist

  • ✓ Meet & greet at aircraft gate (end of aerobridge)
  • ✓ Fast-track through passport control & customs
  • ✓ Buggy
  • ✓ Porterage
  • ✓ Escort clients to receiver at airport gate

Standard Departure Meet & Assist

  • ✓ Meet & greet at curb side
  • ✓ Porterage
  • ✓ Fast-track through passport control & customs
  • ✓ Access to lounge
  • ✓ Buggy
  • ✓ Escort clients to lounge / boarding gate
  • ✓ Note: Service will start before 2.5 hours of flight departure

Standard Transit Meet & Assist

  • ✓ Meet & Greet at the airport gate (end of aerobridge)
  • ✓ Buggy car
  • ✓ Assistance through passport control and immigration
  • ✓ Escort from the lounge to the next boarding gate for departure.

Lounge Access

  • ✓ We are glad to offer you below :
  • ✓ Lounge inclusions :
  • ✓ Food & Beverage Lounge Chairs
  • ✓ Prayer Room
  • ✓ Smoking Area
  • ✓ Wi-Fi
  • ✓ Workstation
  • ✓ Note: Service will start before 2.5 hours of flight departure

VIP Transit Meet & Assist

  • ✓ Meet & assist at the aircraft gate
  • ✓ Transfer by car to lounge
  • ✓ Access to the VIP lounge
  • ✓ All formalities completed in the lounge
  • ✓ Transfer by car from lounge to aircraft

How booking works

  1. Choose your service and date, then add your flight number and passenger names.
  2. We confirm availability and the final price within hours — our operations desk works 24/7.
  3. Travel stress-free: your greeter meets you with a name board and stays with you until the service is complete.

Cancellation & changes

Cancellation policy: Changes are permitted 48 hours before the original booked date of service, subject to new availability and/or rate change.

Cancellations made on confirmed bookings within 48 hours will be non-refundable.

Cancellations permitted before 48 hours at a fee of USD 50 per passenger.

Last minute bookings cancellation policy: Non refundable. Note: Service once booked will be non-refundable / no changes permitted as within cut-off time.

Frequently asked questions

What is meet and assist at Istanbul airport?

It is a personal airport service: a representative meets you at IST, helps with check-in, immigration, security and baggage, and escorts you to your car, lounge or connecting flight.

How far in advance should I book?

We recommend booking at least 48 hours before your flight. Urgent requests are handled by our 24/7 team subject to availability.

Do you offer rates for travel agents and corporates?

Yes. Register a free B2B account to see agent rates and book on behalf of your clients.

Meet and greet at Istanbul Airport — FAQs

How does meet and greet at Istanbul Airport (IST) work?

A personal AxisLink greeter meets you with a name board — at the aircraft door or arrival gate where airport rules allow — and escorts you through passport control, baggage claim and customs, with fast-track lanes where available, then walks you to your car or connecting flight.

Which services can I book at IST?

Standard and VIP meet and greet for arrival, departure and transit, plus lounge access. VIP services add a dedicated escort and priority handling; transfers can be added on request.

How much does meet and assist at IST cost?

Rates at IST start from US$310 per person, with lower per-person prices for families and groups. The exact price for your party is shown in the booking box before you book.

How far in advance should I book?

We recommend booking at least 72 hours before your flight. Last-minute requests are often possible but depend on availability and may carry a surcharge — contact our 24/7 operations desk.

Can I pay later or book for someone else?

Yes. Choose “Book now, pay later” to reserve without paying today — we confirm and send a secure payment link — or pay online straight away. You can book for family, guests or VIPs, and travel agents get B2B rates through our partner program.

More airports in Turkey

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Book this service

From 310 $ per passenger

Important notes
  1. Wheelchair bookings must be made by the airline directly.
  2. last-minute bookings may incur additional charges. Contact our team for updated rates.

Number of passengers

Shared only with the meeting team on the day of service.

For travel agents & corporates

Get B2B rates and book for your clients in seconds

Agent accounts see net rates on every airport service and tour, book on account with “pay later”, and get a single 24/7 operations contact for every booking.

Airport guide: Istanbul Airport (IST)

Istanbul Airport (IST) is on the European side of the city, in Arnavutköy. It opened in 2018, took over all scheduled passenger services in April 2019 and handled about 80 million passengers in 2024. It is Turkish Airlines’ main hub and a base for Pegasus.

Layout
One very large terminal for domestic and international flights, with five concourses (A, B, D, F and G). Concourse G is domestic only.
Runways
Five runways in operation, three main and two backup.
Into the city
About an hour by taxi to the centre. The M11 metro line, IETT and Havaist buses also serve the airport, and taxis operate around the clock outside arrivals.
Not to be confused with
Sabiha Gökçen (SAW), Istanbul’s second airport on the Asian side. Check that your ticket says IST.

Meet & assist tip: Istanbul Airport is one of the largest in the world, so a greeter who meets you on arrival and guides you through the building is especially useful for families, first-time visitors and late-night arrivals.

Airport details are compiled from published information and can change. Please check your ticket or airline for your terminal.

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