Last updated: 28 September 2026
Airport meet & assist
- Free cancellation or change according to the policy shown on each airport page — typically up to 24–48 hours before the service.
- Late cancellations and no-shows are charged in full, as the local team is already allocated.
- Flight delays: we track your flight and adjust the service at no charge where possible.
Private tours
- More than 30 days before departure: 100% refund
- 30–21 days: 75% refund
- 21–14 days: 50% refund
- 14–7 days: 25% refund
- Less than 7 days: no refund
Hotels, carriers and other suppliers may apply their own conditions in peak seasons; these are communicated before confirmation.
How refunds are paid
Approved refunds are returned to the original payment method within 14 business days.
Questions? Email [email protected].