Meet & Assist at Kigali International Airport (KGL)
- Standard Arrival Meet & Assist
- Standard Departure Meet & Assist
- Standard Transit Meet & Assist
- VIP Arrival Meet & Assist
- VIP Departure Meet & Assist
- VIP Transit Meet & Assist
- Lounge Access
✔ Confirmation within hours ✔ 24/7 operations desk ✔ B2B rates for agents
Book professional meet & assist at Kigali International Airport (KGL) in Kigali, Rwanda. A dedicated AxisLink airport representative welcomes you by name, fast-tracks the formalities and escorts you through the terminal — ideal for business travellers, families, first-time visitors, VIP guests and travel agencies booking for their clients.
Meet & assist services at KGL
Standard Arrival Meet & Assist
- Meet & greet at arrival gate (end of aerobridge)
- Expedite through passport control & customs
- Porterage
- Escort clients to receivers at airport gate
Standard Departure Meet & Assist
- Meet & greet at curbside
- Assist in check-in
- Porterage
- Expedite through passport control & customs
- Escort guests to lounge (if eligible as per ticket) and/or boarding gate
- Service starts 2.5 hours before flight departure
Standard Transit Meet & Assist
- Meet & greet at arrival gate (end of aerobridge)
- Expedite through passport control & customs
- Porterage
- Assist in check-in
- Escort through all transfer formalities
- Escort guests to next departure gate
VIP Arrival Meet & Assist
- Meet & greet on arrival gate
- Transfer by limo from tarmac to executive lounge
- Access to executive lounge
- All immigration & customs formalities completed in the lounge
- Handover guests to the receiver at the airport
VIP Departure Meet & Assist
- Meet at curbside
- Access to the lounge
- All immigration & passport control formalities completed in the lounge
- Assistance for luggage
- Transfer from lounge to aircraft by limo
VIP Transit Meet & Assist
- Meet & assist at the aircraft gate
- Transfer by car to lounge
- Access to the VIP lounge
- All formalities completed in the lounge
- Transfer by car from lounge to aircraft
Lounge Access
- Access to the airport lounge before departure
- Complimentary refreshments and Wi-Fi
- Flight information and boarding calls
How booking works
- Choose your service and date, then add your flight number and passenger names.
- We confirm availability and the final price within hours and send you a secure payment link — or pay online straight away when a price is shown.
- Travel stress-free: your representative meets you by name at KGL.
Cancellation & changes
Cancellation policy: Changes are permitted 48 hours before the original booked date of service, subject to new availability and/or rate change.
Cancellations made on confirmed bookings within 48 hours will be non-refundable.
Cancellations permitted before 48 hours at a fee of USD 50 per passenger.
Last minute bookings cancellation policy: Non refundable. Note: Service once booked will be non-refundable / no changes permitted as within cut-off time.
Frequently asked questions
What is meet and assist at Kigali airport?
It is a personal airport service: a representative meets you at KGL, helps with check-in, immigration, security and baggage, and escorts you to your car, lounge or connecting flight.
How far in advance should I book?
We recommend booking at least 48 hours before your flight. Urgent requests are handled by our 24/7 team subject to availability.
Do you offer rates for travel agents and corporates?
Yes. Register a free B2B account to see agent rates and book on behalf of your clients.
Meet and greet at Kigali International Airport — FAQs
How does meet and greet at Kigali International Airport (KGL) work?
A personal AxisLink greeter meets you with a name board — at the aircraft door or arrival gate where airport rules allow — and escorts you through passport control, baggage claim and customs, with fast-track lanes where available, then walks you to your car or connecting flight.
Which services can I book at KGL?
Standard and VIP meet and greet for arrival, departure and transit, plus lounge access. VIP services add a dedicated escort and priority handling; transfers can be added on request.
How much does meet and assist at KGL cost?
Rates at KGL start from US$175 per person, with lower per-person prices for families and groups. The exact price for your party is shown in the booking box before you book.
How far in advance should I book?
We recommend booking at least 72 hours before your flight. Last-minute requests are often possible but depend on availability and may carry a surcharge — contact our 24/7 operations desk.
Can I pay later or book for someone else?
Yes. Choose “Book now, pay later” to reserve without paying today — we confirm and send a secure payment link — or pay online straight away. You can book for family, guests or VIPs, and travel agents get B2B rates through our partner program.
Book this service
From 175 $ per passenger
- Secure booking — pay online or pay later
- Subject to availability
- Operations desk 24/7