Meet & Assist at Adolfo Suárez Madrid-Barajas Airport (MAD)
- Standard Arrival Meet & Assist
- Standard Departure Meet & Assist
- Standard Transit Meet & Assist
- VIP Arrival Meet & Assist
- VIP Departure Meet & Assist
- VIP Transit Meet & Assist
- Lounge Access
✔ Confirmation within hours ✔ 24/7 operations desk ✔ B2B rates for agents
Book professional meet & assist at Adolfo Suárez Madrid-Barajas Airport (MAD) in Madrid, Spain. A dedicated AxisLink airport representative welcomes you by name, fast-tracks the formalities and escorts you through the terminal — ideal for business travellers, families, first-time visitors, VIP guests and travel agencies booking for their clients.
Meet & assist services at MAD
VIP Departure Meet & Assist
- ✓ Meet & Greet at VIP Terminal
- ✓ Access to Lounge
- ✓ All immigration & customs formalities are to be completed in the lounge.
- ✓ Porterage
- ✓ Transfer by a private vehicle from the lounge to the aircraft
Standard Arrival Meet & Assist
- ✓ Meet & Greet at the arrival gate or (end of the aerobridge)
- ✓ Escort through passport control and immigration
- ✓ Porterage
- ✓ Escort clients to receivers at the arrival gate
Standard Departure Meet & Assist
- ✓ Meet & Greet at the curbside
- ✓ Assistance through check-in
- ✓ Porterage
- ✓ Escort through passport control and immigration
- ✓ Assistance at the departure gate
- ✓ Note: Service will start before 2.5 hours of flight departure
VIP Arrival Meet & Assist
- ✓ Meet & Greet at the aircraft gate
- ✓ Transfer by a private vehicle from the tarmac to the Lounge
- ✓ Access to the lounge
- ✓ All immigration & customs formalities are to be completed in the lounge.
- ✓ Porterage
- ✓ Escort clients to the receiver at the airport gate
Standard Transit Meet & Assist
- ✓ Meet & greet at arrival gate (end of aerobridge)
- ✓ Expedite through passport control & customs
- ✓ Porterage
- ✓ Assist in check-in
- ✓ Escort through all transfer formalities
- ✓ Escort guests to next departure gate
VIP Transit Meet & Assist
- ✓ Meet & assist at the aircraft gate
- ✓ Transfer by car to lounge
- ✓ Access to the VIP lounge
- ✓ All formalities completed in the lounge
- ✓ Transfer by car from lounge to aircraft
Lounge Access
- ✓ Access to the airport lounge before departure
- ✓ Complimentary refreshments and Wi-Fi
- ✓ Flight information and boarding calls
How booking works
- Choose your service and date, then add your flight number and passenger names.
- We confirm availability and the final price within hours — our operations desk works 24/7.
- Travel stress-free: your greeter meets you with a name board and stays with you until the service is complete.
Cancellation & changes
Cancellation policy: Changes are permitted 48 hours before the original booked date of service, subject to new availability and/or rate change.
Cancellations made on confirmed bookings within 48 hours will be non-refundable.
Cancellations permitted before 48 hours at a fee of USD 50 per passenger.
Last minute bookings cancellation policy: Non refundable. Note: Service once booked will be non-refundable / no changes permitted as within cut-off time.
Frequently asked questions
What is meet and assist at Madrid airport?
It is a personal airport service: a representative meets you at MAD, helps with check-in, immigration, security and baggage, and escorts you to your car, lounge or connecting flight.
How far in advance should I book?
We recommend booking at least 48 hours before your flight. Urgent requests are handled by our 24/7 team subject to availability.
Do you offer rates for travel agents and corporates?
Yes. Register a free B2B account to see agent rates and book on behalf of your clients.
Meet and greet at Adolfo Suárez Madrid-Barajas Airport — FAQs
How does meet and greet at Adolfo Suárez Madrid-Barajas Airport (MAD) work?
A personal AxisLink greeter meets you with a name board — at the aircraft door or arrival gate where airport rules allow — and escorts you through passport control, baggage claim and customs, with fast-track lanes where available, then walks you to your car or connecting flight.
Which services can I book at MAD?
Standard and VIP meet and greet for arrival, departure and transit, plus lounge access. VIP services add a dedicated escort and priority handling; transfers can be added on request.
How much does meet and assist at MAD cost?
Rates at MAD start from US$130 per person, with lower per-person prices for families and groups. The exact price for your party is shown in the booking box before you book.
How far in advance should I book?
We recommend booking at least 72 hours before your flight. Last-minute requests are often possible but depend on availability and may carry a surcharge — contact our 24/7 operations desk.
Can I pay later or book for someone else?
Yes. Choose “Book now, pay later” to reserve without paying today — we confirm and send a secure payment link — or pay online straight away. You can book for family, guests or VIPs, and travel agents get B2B rates through our partner program.
More airports in Spain
Book this service
From 130 $ per passenger
- Secure booking — pay online or pay later
- Subject to availability
- Operations desk 24/7